FAQ (Frequently Asked Questions)

A. A confirmation email is automatically sent once your order has been completed.
If you do not see it, please check your spam or junk folder.

If you still cannot locate the email, please contact us through our CONTACT page.

A. Once an order has been placed, we are unable to modify or cancel it.
We kindly ask that you review your order carefully before completing your purchase.

Orders are typically processed within 5–7 business days.
Delivery times vary depending on your destination.

We ship internationally to selected countries through Shopify Markets.
Shipping fees and estimated delivery times are calculated at checkout.

A. Returns are accepted within 14 days of delivery.
Items must be unworn, unused, and in their original condition with all tags attached.

Return shipping costs are the responsibility of the customer unless the item is defective.

If you receive a damaged or defective item, please contact us within 7 days of delivery with photographs of the issue. We will review your request and arrange a replacement or refund as appropriate.

For further details, please refer to our Return Policy.

A. Please refer to the Size Guide available on each product page.
All measurements are provided in centimeters (cm).

If you need assistance, please feel free to contact us before placing your order.

A. Restocking depends on the item and season.
Some pieces may not be reproduced.

A. Detailed fabric composition and care instructions are listed on each product page.
We encourage you to review this information carefully before purchasing.

A. We accept major credit cards and secure online payment services available in your region.
Available payment methods may vary depending on your country.

Payment is processed at the time your order is placed.

A. An order confirmation email serves as your official receipt.
If you require a separate receipt, please contact us and please contact us for assistance.

A. Please try refreshing the page or clearing your browser cache.
If the issue persists, we recommend accessing the site using a different browser or device.

Should the problem continue, please contact us through our CONTACT page and we will assist you.

A. No, you may check out as a guest.
Creating an account allows you to track your orders and save your information for future purchases.

A. Please click “Forgot your password?” on the login page and follow the instructions to reset it.